SHUTTERS R US warrants that our products shall be free of any defects in material or workmanship for the specified time stated below. "The Product" shall mean the mean material used in the frames and shutter / louvre profiles. This may be Aluminium, Wood, Glass or a Composite and the performance criteria relates to that material. “Components” shall mean the operating parts and internal fixings which make up the shutter panel. “Hardware” shall mean the accessories and hardware items such as hinges, sliding and bi-fold gear, motors, batteries and other ancillary items secured to the panels or not which for part of the overall items purchased but which are not manufactured by the Company and are not the integral part of the shutter panel assembly. We do not offer a warranty for any hardware item. We pass on any such warranty of the original manufacturer according to their terms. The Company accepts no responsibility as to the performance of stainless steel or plated steel items including but not limited to hardware items used in harsh environments including salt water, marine or coastal environments or areas affected by acid rain. It is the customers responsibility to maintain or coat such items prone to these conditions.
The Company accepts no liability for incorrect fixings chosen or specified by the customer for a certain installation which fails or is not suitable.
The Company accepts no responsibility for installations carried out in part or whole by other than authorized direct Company employed personnel. This includes checking of the shutters fit for purpose, fit for location and completeness fit for installation.
The Products are guaranteed for performance and fit for purpose for which they were designed and for their intended use in accordance with manufacturer's guidelines. No warranty is offered for modified products or items not part of our standard and tested range.
Warranty, in particular Paint Finishing, is subject to critical guidelines by the manufacturers and must be carefully considered at time of claim. SHUTTERS R US passes on the Paint Manufacturers Warranty as a "Back To Back Warranty". This means that the paint finish is to comply with the relevant standard such as AS 3715 and if proven not to have conformed then the manufacturer/applicator of the paint will be liable for the repair /repaint. This warranty expressly excludes any compensatory claim or consequential losses by the customer. The life expectancy of a Finish will vary according to the environmental conditions that the item is subjected to and the quality of maintenance performed by the customer and it will also vary according to the material to which it is applied.
Louvre Mover Shutter Blade Actuator- 5 Year Warranty to the original purchaser*
Misuse of blade operation including manual interference will void warranty. If the blades appear to be extra stiff or not freely moveable as they were on initial installation … do not force the blades. Refer to care and maintenance manual for correct operation and lubrication or general cleaning instructions.
Paint- Powder Coat (Colour, gloss and adhesion) 2 years in accordance with AS 3715 Powder Coating standards. (10 years optional cost extra over)
Natural Wood - Nil Integrity (It is an organic product) . Painted timber – Nil as it is a synthetic application over an organic surface and there is no control over humidity levels and other factors to ensure stability of two mediums.
Natural Wood -Construction - ie: glued and mechanical jointing only-7 Years
Aluminium - Integrity – 25 years
Aluminium Construction - 10 Years
Motorization- 1 year on all parts excluding batteries.
Polywood - Subject to strict design and environment guidelines. PVC Warpage, Fading, Cracking, Peeling. Is not warranted for external installations or high co efficient heat or light areas.
Hardware items - such as but not limited to Hinges, Slider and bi-fold gear, locks. Nil Warranty by The Company. The respective manufacturers warranty applies.
No returns will be accepted for reasons other than defects in workmanship or material. This warranty does not apply to conditions caused by normal wear and tear upon the product. SHUTTERS R US shall repair or replace, at our option, any warrantable defective Shutter product or part returned to us (we do not offer removal of Shutter product from site or location) and will properly pack and return the shipment at no cost to the customer. A product originally sold in an unfinished condition will be replaced in an unfinished condition.
Wood is a natural product, and may have characteristic differences in the grain, pattern variation in profile or stain effect. This is considered an enhancement to the beauty of natural wood and is not a material defect. Please do your own research as to the standards of conformity of natural woods.
Warp for any door shall not exceed 6 mm in the plane of the door over the length of the door to a maximum door size of 2100 mm.
Please inspect your shutters when they arrive as a supply only or in the case of Company Installed shutters the Customer must inspect the fitted shutters on the day of installation and notify the Company as soon as a defect is noticed or within 7 days of a new installation. If there is damage, you must notify the shipping company immediately in writing. You must file the claim as we do not do this for you. Potential damages to look for on receipt of your shutters are firstly to inspect the packaging for damage. Open the packaging and check for dented wood, chipping of paint or broken, (bent in the case of Aluminium) or broken blades. Dab sticks and spray touch up paints are an accepted remedial solution according to Standards Australia.
Installation errors are not covered. Please refer to our Insurance Cover and limitations of damages claim. It is an all care no responsibility installation condition of our install service.
Abuse or misuse of the product including repainting over or reconfiguring the shutter or overloading the operating mechanisms will deem the warranty void. Hinge attachments are not covered, as they are difficult to identify in a claim as to the cause of a failure.
Hinge sag, peculiarity or oversize shutter panels may be evident on some installations. This condition is to be expected as a shutter panel lacks the advantage of say a glazed door in that it has no fixed infill to ensure the square integrity of the oversize and heavy panel. Therefore a drop of up to 5mm can show on the extreme lower outside door leaf. A compensating riser plate can be fitted to the bottom edge of panel to soften the positioning and help level the panel in location.
Extreme atmospheric conditions such as heat, direct solar contact, moisture or extreme changes through these conditions may affect the shutters and the applied coating. Paint or lacquer cracking, peeling or colour staining may indicate a condition no of the Company's doing which voids warranty.
This warranty applies to shutters properly installed in the window, door, or interior area for which they were intended and shall not cover bow or nonalignment in the frame or jamb in which the door is hung. This warranty applies to shutters sold to the original purchaser ie the warranty is non transferrable.
Installation must be in accordance with accompanying instructions. The product cannot be modified. It is the purchaser's responsibility to maintain and clean the shutters in compliance with the instructions provided. Lack of use may also void warranty.The product must be used only in the window for which it was purchased. Should you have a warranty claim, send the claim information including the original order number or receipt tracking number to:
SHUTTERS R US
589 GARDENERS RD, MASCOT, NSW 2020, AUSTRALIA
Customer Service will provide a Return Authorization Number. The product must be packed properly for shipment and shipped prepaid to the above address.
We will not accept returns without a Return Authorization Number clearly marked on the shipment and cannot be responsible for packing, shipping cost or damage during shipment. We shall not be responsible for any accidental or consequential damages. NO OTHER WARRANTIES, EXPRESSED OR IMPLIED ARE MADE. Current product specifications are dated 01/01/2008 but may be updated from time to time at SHUTTERS R US discretion. We reserve the right to make changes or improvements to our products without incurring any obligation to similarly alter products previously purchased.
THE FOLLOWING SHALL NOT BE CONSIDERED DEFECTS IN MATERIAL OR WORKMANSHIP AND ARE NOT COVERED BY THIS LIMITED WARRANTY:
Bow or nonalignment in the frame or jamb in which the door is hung.
Defective or unstable or non conforming structure of any kind within the opening or adjacent to the opening that prevents our products performance such as but not limited to poor render, failing mortar or misaligned Architraves, out of plumb or out of square walls or reveals.
Hinge sag, gapping in opening if opening is not perfectly square.
Slight variations in gloss factor of custom paints compared to sample chips.
Damage caused by others or by any cause beyond the control of SHUTTERS R US, including but not limited to damage caused by misuse, abuse, accident, mishandling, fire, flood, earthquake, storm, tornado, or other acts of nature.*This warranty extends to the original purchaser is not transferable by exchange of domain or by sale.